Return & Exchange Policy

This policy applies to orders delivered within India. By placing an order with Hazpack Solutions Pvt. Ltd., you agree to the terms below.

Do you accept returns?

Yes. We accept returns for both defective and non-defective products.

Return window

Returns and exchanges are accepted within 7 calendar days from the date of delivery.

Item condition

• Items must be unused, in original condition, and include all original packaging, labels and accessories.
• For drums/jerry cans, seals must be intact and containers must be unfilled and unwashed.

Non-returnable items

• Custom-made or printed packaging
• Used or opened containers, or items contaminated after delivery
• International shipments (except if defective on arrival)

How to start a return

1. Email hazpacksolutions@gmail.com within 7 days with: order number, company name, reason, and clear photos.
2. Wait for our written authorization (RMA) and instructions. Unauthorised returns may be refused.
3. Pack items securely in original packaging and share the pickup/dispatch details.

Method and fees

Refunds

After receipt and inspection, approved refunds are issued to the original payment method within 7 business days. Outbound shipping charges are non-refundable unless the return is due to our error.

Exchanges

Yes. Exchanges are offered for eligible items within the 7-day window, subject to stock availability. If the replacement is unavailable, we will process a refund instead.

Return address

Note: This policy does not limit any rights available to you under applicable Indian laws.